Online hate speech is a growing problem in today's digital age, with serious consequences for individuals and society. While there are no easy solutions, research suggests that countering hate speech with personal stories and video messages can be effective in reducing its incidence online. Sharing the experiences of those impacted by hate speech can inspire empathy and action, while regular posting of counter speech by institutions can shift social norms and reduce hate online. However, it's important to prioritize empathy and understanding when providing support to victims, rather than blaming or minimizing their experiences. By focusing on personal stories, video messages, and regular posting of counter speech, we can create a more inclusive and respectful digital environment.